Your Privacy is Our Priority

Your personal information and data protection are our top priority at bajiwalla. Learn how we keep your information safe.

Last Updated: January 2026 — bajiwalla Privacy Policy

Our Commitment: bajiwalla is fully committed to protecting your privacy. In this Privacy Policy, we explain how we collect, use, protect, and manage your information.

1Introduction

This privacy policy applies between bajiwalla (we, us, or the platform) and users of our website and mobile application (you or the user). We adhere to global data protection standards and are committed to complying with local regulations.

By logging into or using bajiwalla, you agree to this Privacy Policy. If you do not agree, please discontinue use of our platform. We may update this policy at any time, and any changes will be published on this page.

2What Information We Collect

Bajiwalla collects various types of information from you that we consider necessary to provide our services. This information includes the following:

Voluntarily Provided Information

  • Account Information: Your name, email, phone number, date of birth, address, and nationality.
  • Identity verification: Your government-issued ID (national ID, passport), selfie, and proof of address.
  • Financial information: Bank account number, credit/debit card details, and transaction history.
  • Contact: Messages sent to you and customer support tickets.

Automatically Collected Information

  • Device information: Your device type, operating system, browser type, and unique device ID.
  • Browsing information: Which pages you visited, time spent, games played, and your click patterns.
  • Location Data: Your IP address and approximate geographic location.
  • Log Data: Server logs, access times, error reports, and activity logs.

KYC Rules: In accordance with Bangladesh banking regulations, we collect KYC (Know Your Customer) information for deposits and withdrawals. This is mandatory to ensure financial integrity and prevent fraud.

3Why We Use Your Information

Bajiwalla uses the information it collects for the following purposes:

Key purposes

  • Account Management: Creating, activating, modifying, and maintaining the security of your account.
  • Service Delivery: Providing access to games, betting, deposits, and withdrawals.
  • Transaction Processing: Processing your deposits, withdrawals, and bonus distributions.
  • Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and other regulatory requirements.
  • Fraud prevention: Detecting and preventing fraud, deception, and unauthorized access.
  • Customer support: Resolving your questions, complaints, and issues.

Marketing & communications

  • Keeping you informed about new games, bonuses, and promotions (you can opt out at any time).
  • Providing personalized recommendations based on your preferences and play style.
  • Collecting surveys and feedback to improve our services.

Analytics & improvement

We analyze user behavior, trends, and platform performance to improve our services. This data is fully anonymized and never reveals personal identity.

4When We Share Your Information

Bajiwalla does not sell your personal information and never shares it without your consent. However, there are specific circumstances in which we may share information:

Legal Requirements

If required by government authorities, legal notices, or court orders, we may be obligated to disclose your information. We seek appropriate legal counsel and share only the minimum necessary data.

Service Providers

  • Payment processor: To facilitate deposit and withdrawal services.
  • Hosting Provider: To operate our platform.
  • Compliance partner: For KYC and AML verification.
  • Analytics Tools: For analyzing user behavior.

These service providers are bound by the same level of privacy and security agreements.

Acquisition or Merger

If bajiwalla is acquired by or merged with another company, your information may be transferred to the new owner. In such a case, we will notify you in advance.

Your Consent

If you give us explicit permission, we may share your information for other purposes — for example, sharing information with a third party as part of a special promotion.

5How We Protect Your Information

Bajiwalla uses advanced technology and methods to keep your data secure. Our security measures are as follows:

Encryption

  • SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
  • Database encryption: Sensitive data such as payment information is stored in encrypted form.
  • End-to-end encryption: Your messages in customer support chat are encrypted.

Access Controls

  • Two-factor authentication (2FA): You can further secure your account by enabling optional 2FA.
  • Strong Password Requirements: At least 8 characters, including uppercase letters, lowercase letters, and numbers.
  • Restricted Access: Only authorized personnel are permitted to access sensitive information.

Regular audits

Bajiwalla conducts regular security audits and vulnerability assessments. Our systems are tested by independent third-party security experts.

Employee training

All bajiwalla employees receive regular training on data protection and privacy. They are bound by confidentiality and security agreements.

Security limits: While we maintain the highest security standards, no internet transmission is completely secure. We cannot guarantee absolute security, but we take every possible measure to protect your information.

6Cookies & Online Tracking

Bajiwalla uses cookies and similar tracking technologies to enhance your experience. Here are the details about our use of cookies:

Types of cookies

  • Essential Cookies: Required for login, security, and account management.
  • Performance cookies: Used to analyze platform speed and performance.
  • Functionality cookies: To remember your preferences (such as language or theme).
  • Advertising cookies: To display personalized advertisements (only with your consent).

Cookie controls

You can manage cookies through your browser settings. However, disabling essential cookies will prevent most platform features from functioning. Most browsers offer cookie settings options as follows:

  • Accept all cookies.
  • First-party cookies only.
  • Blocking third-party cookies.
  • Block all cookies.

Other Tracking Technologies

We use pixel tags, local storage, and analytics tools. These technologies track your browsing behavior and help us improve our services.

7Your Privacy Rights

Under international data protection laws, you have the following rights:

Right of Access

You have the right to access the data we hold about you. Submit a request to customer support and we will provide a full report of your information.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you can have it corrected. Most details can be updated directly in your account settings.

Right to erasure

Under certain circumstances, you may request that your personal data be deleted. However, we may be required to retain certain information for legal or business reasons.

Right to restrict processing

You can restrict the processing of your data for specific purposes (such as opting out of marketing communications).

Data portability

You have the right to download your data in a structured format (such as CSV) and transfer it to another provider.

To exercise your rights, contact us: To exercise these rights, send a written request to our customer support team. We will respond to your request within 30 days.

8How Long We Retain Your Data

Bajiwalla retains your data only for as long as necessary. Data retention periods are as follows:

Active Account

  • Account Information: For the duration the account is active and 7 years after closure.
  • Transaction Records: 7 years after account closure (for tax and regulatory purposes).
  • Compliance data: KYC documents: 5–7 years after account closure.

Inactive accounts

If your account remains inactive for more than 12 months, we may close it. After closure, your data is retained for the periods outlined above.

Marketing information

If you opt out of marketing communications, we retain your email/phone number to ensure we do not contact you in the future. This opt-out list is maintained for 5 years.

9Contact Us

If you have any questions, requests, or concerns about this privacy policy, please do not hesitate to contact us:

Support Channels

  • Live Chat: 24/7 customer support (available after logging into your account).
  • Email: [email protected] (responses within 24 hours).

Response time: We respond to all privacy-related requests within 30 days. Complex requests may require additional time.

Our Commitment

Your Privacy & Security

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Strong Encryption

All communications are protected by 256-bit SSL encryption. Your sensitive information is kept encrypted at all times.

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Regular security audits

Our systems are regularly tested by third-party security experts.

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Full Transparency

We clearly explain what data we collect, why we collect it, and how we protect it.

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Your Controls

Your data will never be sold or shared without your knowledge. You are always in control of your data.

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Customization options

Customize your cookies, marketing email preferences, and other settings to suit your needs.

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24/7 Support

If you have any questions or concerns, our customer team is always here to help.

Frequently asked questions

Privacy FAQ

Absolutely not. bajiwalla never sells your personal information and never will. We use your data solely to provide our services and improve the platform. This is a core part of our values.

Cookies themselves are not dangerous. They are simply small text files stored in your browser. However, unethical sites may misuse cookies for tracking purposes. At bajiwalla, we only use necessary cookies, and you can disable them at any time.

No, your actual password is never stored. We use a strong hashing algorithm (bcrypt) that converts your password into a unique code. Even our staff cannot see your real password. If you forget your password, we send you a reset link — we never reveal the password itself.

If you request deletion of your data, we typically complete this within 30 days. However, certain information may need to be retained longer for legal, tax, regulatory, and payment-related reasons. We will inform you which data is being kept and why.

Absolutely. Every marketing email includes an "Unsubscribe" link at the bottom. Clicking it will remove you from future marketing emails. You can also manage this preference in your account settings.

Yes, bajiwalla complies with international data protection standards and local regulations. We follow the principles of GDPR, CCPA, and other key privacy laws. Regular compliance audits are conducted to review our systems.

Your Privacy is Our Responsibility

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